Humanitarian Accountability in Post-Haiyan Response in the Philippines

Abstrak

This study identified the reasons behind the utilization or non-utilization of various accountability mechanisms and probed how these NGOs utilized and responded to the feedback and concerns raised. This case study gathered data through desk research and field works that were analyzed using thematic content analysis. Findings showed numerous concerns rose, either sensitive or non-sensitive, through hotline numbers, community consultation, office visitation, feedback box and posters to report inconsistencies in project implementation and express positive regard.  Community pressure, local politicking, fear of reprisal from management, and the distant location in which these mechanisms were posted hindered the beneficiaries from voicing out their concerns. Generally, these accountability mechanisms proved useful and improved service-delivery and project implementation.